Privacy Policy

Azhaar Flowers (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or place an order.

By using this website, you agree to the practices described below.

1. Who We Are

Azhaar Flowers,  Sherry Street, Opposite Nas Café, Off Al-Madras Street, Red Sea Governorate, Hurghada, Arab Republic of Egypt.

For all data protection inquiries, you may contact us using the details provided on our Contact page.

2. What Personal Data We Collect

We collect personal data when you:

• Place an order
• Contact us
• Subscribe to marketing communications
• Browse our website

The types of personal data we may collect include:

2.1 Customer Information

• Full name
• Email address
• Billing address
• Phone number
• Payment details (processed securely via payment providers)

2.2 Recipient Information

• Recipient name
• Delivery address
• Phone number
• Personal message content

2.3 Technical Information

• IP address
• Browser type
• Device information
• Cookies and website usage data

We do not store full card numbers. Payments are processed securely via third-party payment providers.

3. Legal Basis for Processing (GDPR Compliance)

For customers located in the European Union or United Kingdom, we process personal data under the following legal bases:

• Contractual necessity – to fulfil your order
• Legitimate interests – fraud prevention and business protection
• Legal obligation – accounting and regulatory compliance
• Consent – marketing communications (where applicable)

4. How We Use Your Data

We use your data to:

• Process and deliver your order
• Contact the recipient if required for delivery
• Prevent fraud and chargebacks
• Improve our website and services
• Comply with legal obligations

We do not sell your personal data.

5. Hotel & Third-Party Deliveries

Where delivery is made to hotels, reception, concierge, or security personnel:

• Recipient information is shared solely for delivery purposes.
• Responsibility transfers upon confirmed handover.
• We are not responsible for data processing carried out by hotel staff after delivery.

6. Marketing Communications

If you subscribe to marketing emails:

• You may unsubscribe at any time.
• We will not send marketing communications without consent.
• Every marketing email includes an unsubscribe link.

7. Data Sharing

We may share data with:

• Payment processors
• Delivery personnel
• IT service providers
• Fraud prevention services
• Legal authorities (if required by law)

All third parties are required to process data securely and lawfully.

We do not transfer or sell personal data for advertising purposes.

8. International Data Transfers

As Azhaar Flowers operates in Egypt and may serve customers internationally, your data may be processed outside the European Union.

Where EU customer data is processed, we take reasonable safeguards to ensure an appropriate level of data protection consistent with GDPR principles.

9. Data Retention

We retain personal data only as long as necessary for:

• Order fulfilment
• Accounting and tax obligations
• Fraud prevention
• Legal compliance

Order records may be retained for up to 10 years for accounting purposes.

Marketing data is retained until you withdraw consent.

10. Your Rights Under GDPR

If you are located in the European Union or UK, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (“Right to be Forgotten”)
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details on our website.

We may require identity verification before processing such requests.

11. Cookies

Our website uses cookies to:

• Improve functionality
• Analyse traffic
• Enhance user experience

You may disable cookies through your browser settings.

For full details, please refer to our Cookie Policy (if applicable).

12. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Secure payment processing
• SSL encryption
• Access control restrictions
• Fraud monitoring systems

However, no online transmission can be guaranteed 100% secure.

13. Chargeback & Fraud Protection Data Use

In the event of a payment dispute or suspected fraud, we may retain and share:

• Order details
• Delivery confirmation
• IP address
• Communication records

This is processed under legitimate business interest for fraud prevention.

14. Children’s Data

Our services are not directed at individuals under 18 years of age.

We do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy periodically.

The latest version will always be published on this page with an updated revision date.

Last Updated: 11.02.2026